Shipping policy

Shipping Policy

Order Processing Time
All orders are processed and fulfilled within 2–5 business days after your order is placed. Once your order has been shipped, you’ll receive an email with your tracking number to monitor your delivery status.

Shipping Carrier
We ship all orders via DHL eCommerce to ensure reliable and efficient delivery service.

Delivery Time
After your order has been fulfilled and handed over to DHL, delivery times may vary depending on your location. Most local deliveries arrive within 2–7 business days.

Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and order weight.

Tracking Your Order
A tracking link will be sent to your email once your parcel has been shipped. You can use it to check the latest delivery updates.

Missing or Delayed Parcels
If your order hasn’t arrived after the expected delivery timeframe, please contact our support team at hello@framoir.com, and we’ll assist you in tracking your parcel.